Refund policy
Every Sifar piece is checked before it leaves us. In the rare case something isn't right, we'll fix it.
When we accept returns
We accept returns and issue refunds only in these cases:
- The item arrived damaged
- The item arrived with a manufacturing defect
- You received the wrong item or wrong size from what you ordered
When we don't
We do not accept returns or exchanges for change of mind, incorrect size ordered, or fit preference. Please refer to the size chart on each product page before ordering — measurements are listed in inches. If you're unsure about sizing, email us before you buy and we'll help you choose.
How to raise a claim
Email customercaresifar@gmail.com within 48 hours of delivery with:
- Your order number
- Clear photos of the item and the issue
- A photo of the packaging, if the damage occurred in transit
We'll respond within 2 business days.
Return shipping
For all accepted claims, Sifar covers return shipping in full. We'll arrange a pickup from your address.
Resolution
Once we receive and inspect the item, we'll either send a replacement or issue a full refund — your choice, subject to stock availability. Refunds are processed to the original payment method within 7 business days. Depending on your bank, it may take an additional 3–5 days to reflect.
Missing or undelivered orders
If your order is marked delivered but hasn't reached you, contact us within 48 hours and we'll investigate with the courier.